Resume: Skills in Demand

• Certified Data Analyst by IBM and Microsoft
• Naturally analytical and detail oriented
• Highly organized
• Adaptable, fast learner
• Professional demeanor under pressure
• Excellent English and communication skills
• Impeccable aesthetic sense, graphically inclined

• Data analysis and management
• Presentations to stakeholders and clients
• Business Intelligence – systems creation & process streamlining
• Recruiting & pipeline management
• Team building
• Training
• Branding
• Website development and maintenance
• eCommerce platforms setup and management
• Graphic design and promotional materials
• Writing, proofreading and editing marketing copy
• Customer Service
• Dental/medical front office

June 2024      Microsoft Power BI Data Analyst Associate

May 2024       Data Visualization & Communication with Tableau | Duke University

April 2024      Data Analysis with Python | IBM

Aug  2022       Leadership Academy 201 A & B | Globe Life AIL Division

April 2022       Leadership Academy 101 A & B | Globe Life AIL Division

Sept 2020       Licensed Insurance Producer | VA State Corporation Division

June 1990       Advanced Diploma, Loudoun Valley High School | Purcellville, VA

• Designed and delivered logo and brand identities for two brands, enhancing market visibility and brand consistency
• Integrated existing designs into five well-known marketplace platforms with complete branding
• Created 100+ original designs and 280+ products for print-on-demand products in Adobe Creative Suite, via Printify, integrating seamlessly with eCommerce platforms
• Created high-conversion product mockups using Adobe Creative Suite and AI tools, accelerating time-to-market by 40%
• Drove consistent online sales growth: Built and managed 2 standalone eCommerce websites using Shopify and WordPress WooCommerce with Divi Builder and PageLayerPRO
• Launched and optimized an Etsy shop with custom graphics and branding, achieving top 10% in category rankings through SEO and product presentation for 280 products
• Analyzed weekly web traffic and marketing performance using data analytics, informing strategy adjustments that increased conversion rates by 25%
• Developed and implemented scalable supplier tracking systems, improving inventory accuracy and operational efficiency

• Managed the recruiting pipeline, including outreach, hiring, and training new recruits, while also managing and analyzing data on recruiting and ensuring data integrity
• Oversaw implementation of an integrated system for recruiting to leverage technology with automation to create a streamlined, efficient process that improved the hiring ratio
• Created scalable systems for the team’s professional development which enhanced accountability, transparency, and cohesion
• Leveraged technology to digitize, standardize and organize the group’s documentation, and created documentation on all procedures and processes including recruiting, hiring and new agent training in software, presentations and customer relationship management. This included digitizing all underwriting questionnaires and other materials in Adobe Acrobat fillable forms.
• Developed and maintained strong relationships with clients to determine their eligibility for our products and to enroll them into the supplemental life insurance and health policies that best fit their needs and budgets

• Provided administrative support to all principals by tracking contracts and proposals valued up to multi-millions of dollars to coordinate writing, editing, quality control, and on-time delivery
• Coordinated with stakeholders (investors, state and federal regulatory agencies, local and state government entities, contractors) to produce each proposal
• Assisted with maintenance of active projects in MS Project to ensure milestones were met and all aspects of project were coordinated across contractors and other stakeholders
• Created and maintained a system for archived and current project blueprints
• Responsible for web development/graphic design/marketing and development of recruiting materials for the firm and its subsidiary, Fluid Resource Management

• Provided administrative support for all department heads, including creating systems to simplify their processes and to coordinate between different departments
• Cultivated strong business relationships with guests, clients, media and travel industry representatives resulting in repeat business and profit growth
• Used graphic design expertise to create marketing materials, including menus for the four-star restaurant, resort signage and external marketing materials
• Developed materials for onboarding and training all new employees in the hotel, spa and restaurant. Provided training for staff in all areas of the resort
• Created a system of tracking and returning items to guests with great results that ensured happy, repeat customers
• Handled all shipping and receiving and created a system to track inventory and expected replacement times

• Patient intake
• Appointment setting
• Insurance billing

• Cosmetics Department Management: ordering and merchandising
• Information Head: answered and routed all calls, in charge of the safe and supervision of other cashiers
• Customer service: able to fill in for in all floor departments, not limited to pharmacy, camera, and fabrics