CUSTOMER SERVICE: A look at skills and examples
Customer service is the most critical aspect of any public-facing business and has the ultimate goal of providing a superior experience and a superior service to customers.
I have worked in engineering, hospitality, retail, as well as medical and dental industries, interfacing with both clients and customers with outstanding results due to an absolute dedication to excellence.
Experienced with high-volume incoming calls: system with ten (10) incoming lines and three (3) hold lines, and multi-tasking while still providing the highest level of customer service.
Qualities that help me connect with clients and customers:
✔ Excellent listener
✔ Outstanding communication skills
✔ Personable and sociable, able to create and maintain a connection and rapport with clients and customers built on honesty, trust and ensuring their needs are met
✔ Genuine desire to provide client or customer with the correct product or service while maximizing revenue
✔ Professional, calm demeanor – ability to remain calm, de-escalate situations and follow through to a pleasant resolution
✔ Ability to coordinate with other staff or departments to resolve issues, improve products or services
✔ Willing to go above and beyond to ensure client or customer retention and maintain or repair relationships
Cross-disciplinary skills enabled me to operate within multiple environments in fast-paced high-volume companies.
My experience coordinating with stakeholders, clients, and customers results in pleased customers and repeat business.
Examples of exemplary customer service:
From unhappy to elated
Familiarity with Korean culture enabled me to de-escalate a situation which created very happy guests and resulted in many additional tour group bookings that raised quarterly profits substantially.
From panicked to ecstatic
I retraced a guest’s footsteps in all areas of the resort to find her business Day-Timer binder so she didn’t have to back-engineer her accounts. I still have the thank you card she sent me.